Introduction

FR RIFAS S.A.S. (“we,” “us,” or “our”) is committed to protecting the privacy of our participants and users. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you participate in raffles or visit our platform.

Our raffles and promotional activities are conducted in full compliance with Colombian law and under the supervision and authorization provided by E-D-S-A, the competent Colombian regulatory authority for raffles and contests.

Information We Collect

• Personal Information: Includes name, contact details, identification documents, and payment information when purchasing tickets or claiming prizes.
• Usage Data: Information about how you interact with our platform, such as IP addresses, browser types, device information, and pages visited.

Use of Your Information

We use your personal data to:

• Conduct and manage raffles legally authorized by E-D-S-A.
• Notify you of winnings, updates, or changes in our raffles and policies.
• Comply with Colombian legal and regulatory requirements.
• Improve and personalize user experience.

Disclosure of Your Information

We may share your information with:

• Colombian regulatory authorities, including E-D-S-A, as legally required.
• Third-party service providers assisting with payment processing, data analysis, prize distribution, and customer support.

We do not sell or rent your personal data.

Data Security

We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Data Retention

Your personal information is retained for as long as necessary to fulfill our legal obligations, including compliance with E-D-S-A regulations, after which it is securely deleted.

Your Rights

Under Colombian law, you have the right to access, rectify, update, or request the deletion of your personal data. To exercise these rights, please contact us using the details provided below.

Contact Information

If you have questions or concerns about this Privacy Policy or our practices, please contact: